Legal Center
Customer Support
Last revised: November 1, 2026
If you need help with your account, payments, reports, blocking, personal information or account deletion while using CC, you can contact us at the address below or through the in-app inquiry feature.
| Item | Details |
|---|---|
| Service name | CC, Connect Culture |
| Company name | chemi (CHEMI) |
| Customer support email | chemi@chemi.info |
| Child safety / CSAE contact | chemi@chemi.info |
| How to submit an inquiry | Settings > Support & Suggestions in the app, or the customer support email |
| How the service operates | Operator-approved global 1:1 conversation and matching service |
| Target age | Adult users aged 19 or over |
What you can ask about
- Questions about account creation, login and identity verification
- Questions about operator approval, consultation and the status of matching
- Questions about the monthly subscription, Jelly and Gold payments, and refunds
- Questions about using chat, translation and video calls
- Reports of safety issues and concerns about child safety, including reports and blocking
- Requests to access, correct or delete personal information and to delete your account
In-app inquiry channel
If you can log in to the app, you can leave an inquiry directly for an administrator under Settings > Support & Suggestions. You can also see the reply to your inquiry inside the app.
If you cannot log in to the app or have trouble accessing your account, please contact us at chemi@chemi.info.