Account Deletion Request Guide

Last revised: November 1, 2026

1. How to request account deletion

You can delete your CC account directly in the app, and if you cannot log in to the app, you can submit a deletion request from outside through Customer Support.

Delete directly in the app

Log in to the CC app.
Go to Settings > App settings > Delete account.
Complete identity confirmation with your current password.
After reading the notice before deletion, confirm your withdrawal.

When withdrawal is complete, the account is deactivated immediately, and you can no longer use login, chat, video call or payment features.

If you cannot log in to the app

If you cannot log in to the app or cannot use it, you can send an account deletion request to Customer Support.

Please include the following information with your request.

The ID or login ID you signed up with
The mobile phone number you used when signing up
Your intention to request account deletion
Any additional information Customer Support asks for to confirm your identity

If you cannot log in to the app or cannot use it, you can request account deletion through Customer Support or at chemi@chemi.info.

2. Data that is deleted

When account deletion is processed, the following information that could re-identify you is anonymized or deleted immediately.

Nickname
Mobile phone number
Profile photo
Self-introduction
Profile display information such as gender, age range and spoken languages
Device push token
Mood posts and comments (processed as deleted and no longer shown)

Detailed criteria by item follow the Personal Information Retention and Deletion Schedule.

3. Data that may be kept after deletion

The following information may be kept for a certain period because of legal retention obligations, responding to payment disputes, safe operation, and protecting the other party's usage history.

Payment and refund records
History of handling reports, blocks and sanctions
Consultation and matching operation history
Chat messages with the other party
A hash of identity verification linking information and a profile photo fingerprint value, to prevent fraudulent sign-up and evasion of sanctions
Jelly and Gold transaction history and gifting records
A hash of the identifier of the device that received the referrer-code sign-up benefit (deleted automatically 1 year after the benefit was granted)
Audit logs and security logs

Retention periods and reasons follow the Personal Information Retention and Deletion Schedule and the Privacy Policy.

4. Processing time

If you complete withdrawal directly in the app, account deactivation and anonymization of key personal information apply immediately. Requests received through external Customer Support are processed after identity confirmation is complete.

If cleanup of external systems (Firebase, LiveKit, etc.) fails temporarily during post-processing, an operator retries while the account stays deactivated.

5. Things to check before requesting deletion

Account recovery is not supported after withdrawal.
The remaining period of an ongoing subscription is not refunded automatically, and if you need a refund you must contact Customer Support before withdrawing.
Remaining Jelly and purchased Gold are not refunded and expire on withdrawal, and gifts already sent cannot be reversed.
An overseas user with unpaid Gold must request payment through Customer Support before withdrawing. After withdrawal, you may not be paid.
An account holding operator privileges may first need a procedure to reassign assigned users or return privileges.