Payment and Refund Policy

Last revised: November 1, 2026

1. Paid products

Payment is made through Google Play billing on Android and Apple in-app purchase on iOS, and payment method information such as card numbers is not stored on the Company's servers. When a payment is approved, the Company re-verifies the store payment receipt and the amount paid on the server.

2. Withdrawal of purchase (cancellation)

Under the Act on the Consumer Protection in Electronic Commerce, a member can request withdrawal of a purchase (cancellation) within 7 days of the payment date. However, withdrawal may be restricted in the following cases.

• For the monthly subscription, where you have already started using services such as chat (digital content whose provision has begun)
• For Jelly, the part already used (consumed for starting video calls, etc.)
• For Gold (purchased), the part already used (sent as gifts)

Even in these cases, a subscription can be refunded for the remainder excluding the part actually used. Jelly and Gold are not refunded if any part has been used (Article 2-1, item 5).

2-1. Jelly, gifting and Gold

Jelly

1. Jelly is bought by the user as a consumable store product, and is managed in a single wallet regardless of mode (education/free chat).
2. Jelly is used to start video calls, and 1 is deducted every minute while the call continues (the first minute at the time of acceptance, then prepaid at each minute boundary). The prepaid Jelly for a call that never connected or that ended before connecting is returned. Messages, likes and comments do not cost Jelly (they are used with the monthly subscription). Gifting is sent with Gold, not Jelly.
3. Jelly given without charge, such as attendance rewards, is excluded from refunds and balance returns, and is managed separately from paid Jelly.
4. The Company sets no separate expiry period (expiry date). However, under Article 64 of the Commercial Act, the right to claim a refund or return of the balance may expire by extinctive prescription once 5 years have passed from the date of purchase.
5. Withdrawal of purchase and refunds: Unused Jelly and Gold (purchased) within 7 days of purchase can be withdrawn (fully refunded) under Article 2. If any part of Jelly or Gold has been used (starting a video call, gifting, etc.), that purchase is not refunded. This is because the stores (Google Play and Apple) do not offer a feature for refunding only part of a payment, so a partial refund for the unused remainder cannot be processed. Whether it has been used is judged not by the quantity left in the wallet but by the usage history after that purchase (even if you bought the same product several times, a purchase followed by usage is not refunded, and a call that was used but then fully returned by the Company is not counted as usage). However, cases falling under each item of Article 2 (such as the Company's fault) are treated as exceptions.

Gifting

6. Gifting is a feature by which a user with a subscription sends Gold in any quantity from 10 to 1,000 to an eligible overseas user from a chat room or the other person's profile. One account can send at most 1,000 Gold per day (counted from hour 0, i.e. midnight, Korean time). Gifts cannot be sent to someone who is blocked or cannot receive them.
7. When a gift is sent, the Gold is used immediately and the same quantity of Gold accumulates for the recipient. A gift that has been sent cannot be cancelled or reversed, the Gold corresponding to a gift already sent is excluded from refunds, and it is not taken back from the recipient. Even if the same request is resent, the gift goes out only once.
8. If an amount was wrongly deducted because of the Company's error, it is corrected under Article 2-4 (refund of overpayments).

Gold

9. There are two kinds of Gold. Purchased Gold, which the user buys in the store, is used only for gifting, and its refund conditions follow item 5. Gold that accumulates for an overseas user who receives a gift is a settlement unit and cannot be used within the Service or exchanged or transferred.
10. The Company checks each member's accumulated and paid records, pays the amount corresponding to the Gold outside the Service, and records it by deducting the Gold paid. Gold becomes eligible for payment once 30 days have passed since the gift was received. This is the period for cases where confirmation is needed before payment, for example when the user who sent the gift received a refund from the store; Gold received within 30 days cannot have its payment recorded even if it appears accumulated in the app. The payment criteria and timing are communicated separately to overseas users.
11. If it is found that Gold was accumulated by improper means (for example, demanding meetings, contact details or money in return for a gift) or that Article 6 of the Terms of Service was violated, the Company may withhold payment or cancel the accumulation concerned.

On withdrawal or sanction

12. When a member withdraws voluntarily, remaining Jelly and purchased Gold are not automatically refunded and expire. The withdrawal screen tells you the remaining Jelly and Gold balance and the fact of expiry in advance, and you can use up the remaining Jelly and Gold before withdrawing or request a return under item 5. Gifts already sent cannot be reversed.
13. An overseas user with unpaid Gold must request payment through Customer Support before withdrawing. After withdrawal, you may not be paid.
14. When use is suspended by a sanction, remaining paid Jelly and purchased Gold are handled under Article 2-2 (preserved for a temporary suspension; refunded after deducting actual costs for a permanent suspension; paid after the related procedure ends for crime-related or serious violations). There is no automatic refund route; an administrator decides and records the reason in the audit record.

2-2. Remaining Jelly and purchased Gold when use is suspended by a sanction

Jelly and purchased Gold may be in a state where the member has already paid but the Company has not yet provided the item. Even if the contract is terminated because of the member's violation, the Company keeping even the payment for items not yet provided amounts to a penalty clause and may conflict with Article 8 of the Act on the Regulation of Terms and Conditions. Therefore, it is handled by type of sanction as follows.

Refunds are not processed automatically. This is because an automatic refund structure would create a route to cash out Jelly and Gold by deliberately triggering a sanction. The administrator decides whether to refund when handling the sanction and records the reason.

When a sanction is recorded, the balance of unused Jelly and Gold and the expiry date of the active monthly subscription at that time are kept together in the operations audit record. Refunds are carried out manually by an administrator.

2-3. Restrictions on minors' use of paid services

1. Korean users have their adult status (aged 19 or over) confirmed through identity verification at sign-up, so minors' use of paid services is structurally blocked (Minor Policy).
2. If it is found that a person with limited capacity as defined by law made a payment by making the Company believe, through deception, that they were an adult or that the consent of a legal representative existed, the Company may restrict cancellation of that payment to the extent provided by applicable law.
3. If it is found that a minor made a payment without the consent of a legal representative, the person or the legal representative can request cancellation of the payment through Customer Support.

2-4. Refund of overpayments

1. If an overpayment arises through the Company's intent or negligence, such as a payment amount being charged twice or charged differently from the regular price, the Company fully refunds the member as soon as it is confirmed.
2. If an overpayment arises through the member's intent or negligence (for example, the member paid twice without rechecking the product), the Company refunds the overpayment but the member bears the costs actually incurred for the refund (payment processing fees, etc.).
3. If it is found that a payment was made or paid products (monthly subscription, Jelly, Gold) were obtained by improper means (such as using a stolen payment method), the Company may cancel the approval of that payment, refuse the requested refund, and restrict the member's membership.

3. How to request a refund

1. On the in-app payment history screen, select the payment you want refunded and request a refund.
2. Choose the reason for the refund from the following.

   Reason code	Description
   MATCH_ISSUE	Matching is not going smoothly
   DUPLICATE_PAYMENT	Duplicate payment
   OTHER	Other (enter the details yourself)

3. Only payments that have been completed (approved) can be requested for refund, and a payment that already has a request under review cannot be requested again. For a subscription, only the most recently paid item of the same subscription can be requested for refund (if there is a more recent payment, handle that payment first or contact us through the app's inquiry/suggestion feature).
4. Jelly and Gold can be requested only if there is no usage history since purchase, and while a refund is requested, the requested quantity of Jelly and Gold is held in a state where it cannot be used. If approved, it is reclaimed; if rejected, it can be used again. If 7 days have passed since payment or it has already been used, you cannot request it in the app, and can contact us through the app's inquiry/suggestion feature.
5. iOS (Apple) payments cannot be refunded from within the app. You must request directly on Apple's refund request page (reportaproblem.apple.com).

4. Refund processing procedure

1. When a refund request is received, a notification is delivered to operators.
2. An operator reviews the request and approves or rejects it.
3. If approved, the payment is cancelled under Google Play policy on Android and Apple in-app purchase policy on iOS; the monthly subscription is cancelled and Jelly and Gold are reclaimed. If any part of Jelly or Gold has been used, it is not refunded.
4. If rejected, the reason is communicated together.
5. The result of handling is kept as an audit record.

iOS notice: Under Apple's policy, the Company cannot refund the payment amount directly from the server, so iOS payments cannot be requested for refund in the app. To actually receive a refund (return of the payment amount), you must request a refund directly from Apple (reportaproblem.apple.com or the purchase history in iOS settings). If Apple or Google handles a refund on its own, the remaining quantity of Jelly and Gold is reclaimed immediately based on the notification, and quantities already used (including gifts sent) cannot be reclaimed, so an operator checks them.

5. Refund processing deadline

In principle, under applicable law, a refund is processed within 3 business days of the date the withdrawal request is received, and where the store's payment policy takes precedence, it is handled under that policy.

6. Inquiries

Inquiries about payments and refunds can be submitted through Customer Support.